Pulse check on the level of communication between council and business.

Q.8.2 — SME Business

Pulse check on the level of communication between council and business.

A structured set of questions measuring how SMEs experience council communication:

1. Can you describe the nature and purpose of your communications with the council over the past year? How often do you initiate contact, and how often do they reach out to you?
2. What primary channels do you use to communicate with the council (email, phone calls, online portals, in-person meetings, or formal submissions)?
3. Have you used any digital tools or platforms provided by the council for communication, and how effective have they been?
4. What are the most common topics or issues you discuss with the council (permits, regulations, consultations, or feedback on services)?
5. Can you provide examples of recent communications and their outcomes?
6. On a scale of 1–10, how would you rate the overall effectiveness of your communications with the council? How satisfied are you with response times and the clarity of replies?
7. What challenges have you encountered in communicating with the council (delays, bureaucracy, accessibility issues)?
8. What changes would you recommend to improve communication between SMEs like yours and the council?
9. Are there any best practices from your experience that could help streamline interactions with the council?